CQC rate PCS run practices as ‘Outstanding’

Darnall, Highgate and Mulberry Practices Achieve an Outstanding Rating from CQC. City Practice retains its ‘good’ rating.

The Darnall, Highgate, and Mulberry practices run by Primary Care Sheffield have had their Care Quality Commission (CQC) rating upgraded to ‘Outstanding’. City practice has retained its ‘Good’ rating.

The practices were inspected by the CQC, the independent regulator of health and social care in England, in July 2022 using their new inspection format. The CQC identified the practices as being particularly strong in leadership and responsive care.

The inspectors highlighted the following strengths as having contributed towards the improved rating:

  • Patients received effective care and treatment that met their needs.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Staff dealt with patients with kindness and respect.
  • The provider had gone to significant efforts to respond to the needs of some of the most vulnerable individuals in the city to support them to access health and social care.
  • The practice had adopted an holistic approach by responding to all the needs of the patient, including their physical, mental, and emotional health, while taking social factors into consideration.

Dr Andy Hilton, Chief Executive, Primary Care Sheffield said, “This is a huge achievement for the practice teams who have worked so hard to improve these services. The practices should be very proud that their hard work and dedication to the patients they serve, have been recognised. This gives us the foundation on which to build and continually improve our services.”

Dr Lucy Cormack, Medical Director, Primary Care Sheffield said, “Each of these practices were taken over by Primary Care Sheffield under challenging circumstances and they have been on a journey of continual improvement – making sure they are financially sustainable and able to offer the best quality care to the communities they serve. We’re proud of this rating and want to make sure we continue to evolve and improve the quality of services we offer to patients.”

You can read the final report for Darnall, Mulberry and Highgate here. You an read the Clover City Practice report here.