Compliments, concerns and complaints 

At Sheffield Primary and Community Mental Health Service, we welcome all feedback – positive or negative. 

You can share your feedback, compliment or complaint by: 

• Calling our clinical administration team: 0114 226 4526

• Emailing: sct-ctr.pcmht-admin@nhs.net

• Writing to: Complaints and Compliments, Primary Care Mental Health, 28 Kenwood Park Road, Sheffield, S7 1NF 

If you share a compliment 

Thank you for sharing your compliment. Positive feedback means a lot to us and always brightens the day for the whole team. Your compliment will be passed on to the named clinician and our quality team so it can be celebrated.  

If you share a concern or compliment 

Thank you for sharing as we know it isn’t always easy to speak up. Your concern or complaint will be passed to our Quality Support Manager, who will aim to resolve it in a person-centred way. We will acknowledge receipt within three working days. 

To help us understand your situation and what matters most to you, please include: 

• Your full name and date of birth (or NHS number) 

• Details of your concern or complaint 

• The outcome you would like 

• How you prefer to be contacted 

Depending on the nature of the issue, we may respond by email, phone call, or formal written reply. 

Need help writing a complaint or concern? 

• The NHS Complaints Advocacy Service can support you – Find out more about the service here. 

• Use our complaint template here or download our leaflet here 

• You can read our full complaints handling and reporting policy here. 

For detailed guidance on how we process feedback, click here.