Building a Great Place to Work and Deliver Care

At Primary Care Sheffield, our people are our greatest asset.

Everything we achieve as an organisation starts with the dedication, expertise and commitment of our colleagues. Our People Plan sets out how we support, develop and invest in our workforce so that PCS continues to be a great place to work and a provider of world-class primary care services.

The plan guides how we:

• Ensure diversity, equality and inclusion remain at the centre of everything we do.
• Support staff wellbeing.
• Develop a positive and inclusive culture.
• Create opportunities for growth and career development.
• Plan our future workforce.
• Deliver innovative ways of working.

Why Our People Matter

Primary Care Sheffield has grown significantly over recent years, expanding from around 90 colleagues to almost 400 across a wide range of services and roles. As we continue to grow, our commitment remains the same: creating an environment where people feel valued, supported and able to fulfil their potential.

We believe that when our people thrive, our patients, practices and communities benefit too.

Our ambition is simple:

To make Primary Care Sheffield one of the best places to work while delivering world-class primary care services.

Our Vision, Mission and Values

Our Vision

World-class primary care which helps people live healthier and happier lives.

How We Deliver This

Patient Care

Providing primary care services directly to the people of Sheffield.

Practice Care

Supporting practices to deliver the best care possible.

Future Care

Driving innovation and influencing the future direction of healthcare.

Home Care

Helping people live independent and fulfilled lives in their own homes.

Our Values

Everything we do is guided by our values:

• Innovative
• Empowering
• Ambitious
• Person-centred
• Open

Our Workforce

Supporting a Diverse and Growing Team

We are proud of the diversity of skills, experiences and backgrounds across our workforce.

As healthcare continues to evolve, we recognise the importance of attracting, retaining and developing talented people who share our commitment to delivering excellent care.

Like many organisations across healthcare, we face challenges including:

• Workforce shortages.
• Increased demand for services.
• Changing healthcare models.
• Competition for skilled professionals.
• Increasing complexity of patient needs.

Our People Plan helps us respond to these challenges while creating opportunities for growth and development.

Our Four Strategic Themes

Our People Plan is built around four key priorities that support both our workforce and our long-term organisational goals.

1. Looking After Our Workforce

Supporting Health, Wellbeing and Belonging

We want every colleague to feel supported, valued and able to perform at their best.

We recognise that creating a positive working environment requires more than policies and procedures. It means actively investing in wellbeing, listening to staff and providing meaningful support.

What We Already Have

• Annual staff survey.
• Structured appraisal process.
• Medicash wellbeing support.
• Clinical supervision arrangements.
• Mental Health First Aiders.
• Equality, Diversity and Inclusion representatives.
• Menopause Friendly accreditation.
• Disability Confident accreditation.
• Charity and community initiatives.

Our Future Priorities

• Expand opportunities for staff voice and involvement.
• Further develop supervision and support structures.
• Strengthen staff networks and engagement opportunities.
• Increase awareness and use of wellbeing support.
• Continue investing in colleague wellbeing.

2. Developing Our Culture

Creating a Culture People Want to Be Part Of

Culture is shaped by everyday experiences, behaviours and interactions.

We want PCS to be known for being inclusive, supportive, innovative and ambitious.

Our goal is to create a workplace where people:

• Feel heard.
• Feel valued.
• Feel safe sharing ideas.
• Learn from successes and challenges.
• Understand how they contribute to the wider organisation.

Current Foundations

• Strong organisational values.
• Staff Engagement Forum.
• Team Talk communications.
• Staff suggestion schemes.
• Corporate quality processes.
• Staff intranet and communications channels.

What Comes Next

• Continuing to evolve our culture as PCS grows.
• Building a stronger culture of continuous learning.
• Expanding coaching opportunities.
• Celebrating success across the organisation.
• Creating opportunities for collaboration and innovation.

3. New Ways of Working and Delivering Care

Supporting Innovation and Flexibility

Healthcare continues to change rapidly and our ways of working must evolve alongside it.

We want to make the best use of people’s skills, experience and ideas while ensuring services remain responsive and effective.

Current Strengths

• Flexible working arrangements.
• Hybrid working options.
• Change management processes.
• Co-production approaches.
• Equality, Diversity and Inclusion champions.
• Continuous service improvement processes.

Future Development

• Development of role profiles.
• Creation of job families.
• Improved workforce flexibility.
• Enhanced career pathways.
• Succession planning.
• Continued focus on Equality, Diversity and Inclusion.
• Further development of Disability Confident status.

4. Growing Our Workforce for the Future

Developing Careers and Future Leaders

We are committed to helping people build rewarding careers at PCS.

That means supporting both professional and personal development while ensuring the organisation has the skills it needs for the future.

Current Foundations

• Annual appraisal process.
• Structured induction programme.
• Recognition and reward schemes.
• Flexible and hybrid working.
• Modern digital infrastructure.
• Recruitment and onboarding processes.

Future Priorities

• Improved appraisal and development processes.
• Peer mentoring and reverse mentoring programmes.
• Expanded apprenticeship opportunities.
• Coaching-based leadership development.
• Leadership and management frameworks.
• Development programmes for aspiring managers and leaders.
• Enhanced management training and support.

Career Development at PCS

Supporting Portfolio Careers

We recognise that careers are no longer linear.

Our ambition is to create opportunities for colleagues to develop skills across different services, projects and areas of expertise.

Through training, mentoring, coaching and leadership development, we want people to build careers that are varied, rewarding and aligned with their personal ambitions.

Diversity, Equality and Inclusion

Inclusion at the Heart of Everything We Do

We believe diverse teams create stronger organisations.

Our commitment is to build a culture where everyone feels respected, valued and able to contribute fully.

This means:

• Embedding inclusion into decision-making and service design.
• Challenging discrimination.
• Promoting equality of opportunity.
• Supporting diverse career pathways.
• Listening to different perspectives.

Delivering the Plan

Creating a positive workplace culture is everyone’s responsibility.

Our Leaders

Create opportunities for people to understand our vision, values and goals while supporting learning, development and inclusion.

Our Managers

Support colleagues through meaningful conversations, development opportunities and inclusive leadership.

Every Member of Staff

Take ownership of learning, development and living the PCS values every day.

Looking Ahead

Our People Plan is a living strategy that will continue to evolve as Primary Care Sheffield grows.

By investing in our people, supporting wellbeing, developing future leaders and creating an inclusive culture, we will continue to build an organisation where people can thrive.

Together, we will create a workplace that reflects our values, supports our communities and delivers world-class primary care for Sheffield.