Thank You Archive – Primary Care Sheffield

The PCS ‘Thank You’ cards are for colleagues who have gone ‘above and beyond’ in their work. The scheme is designed to give people the opportunity to highlight when someone really demonstrates one of our team values by being ‘innovative’, ‘ambitious’, ‘person-centred’, ‘empowering’, or ‘open’.

How does it work?

• You can nominate anyone who has displayed one of our organisational values.

• Email PCS.enquiries@nhs.net with their name and and what they’ve done.

• Your nominees will be sent a personalised ‘thank you’ card for their appraisal file.

• Their name will also be displayed on this ‘wall of fame’.

^{“Tracy has been singled out as being very helpful and professional. Well done”}

^{“Shereifa has been singled out as being excellent. Well done”}

^{“Mary has been singled out as being very professional and minimises a patient’s discomfort and nervousness. Well Done”}

^{“Great teamwork to resolve an issue”}

^{“Great teamwork to resolve an issue”}

^{“Dr Saward has been singled out as being patient and very helpful and understanding”}

^{“Great teamwork to resolve an issue”}

^{“James was ambitious and presented himself professionally in an event that faced challenges”}

^{“Great teamwork to resolve an issue”}

“For all her hard work”

“For stepping up to support the Service and our new co-ordinator”

“For being proactive in her first few weeks of starting with us”

^{For going above and beyond in adverse weather conditions}

^{For going above and beyond in adverse weather conditions}

During the snowy weather Rehana offered to walk to the practice to open up and wait for staff to arrive on her day off

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{For being hard working, diligent and solutions focussed.}

^{For going above and beyond in adverse weather conditions}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{There work has been outstanding on making remote bookings possible.}

^{Razia was singled out as being really helpful, calm and helped a patient resolve a problem.}

^{“Nominated for receiving amazing friends and family feedback, Clearly making a huge impact on the level of care we are providing. Well done and thank you for looking after our patients so well”}

^{Kath has been helpful with QOF and Network admin. She has worked tirelessly to get patients booked into clinics.}

^{Broulaye is always there to go the extra mile and help his fellow colleagues, so I wanted to make sure he got the thank you and recognition he deserves.}

^{Mel Consistently goes the extra mile, in terms of background work like data processing, but also it is tangible how much she cares about the service. You can feel her passion, and it is a massive boost in how we manage the challenges. She also really looks out for staff. You get the impression she knows and cares about people.}

^{A patient told us that Tracie showed an exceptional level of during an appointment and was primarily focused on the well-being of the patient.}

^{A patient picked out Cheryl personally for the great work she is doing.}

^{A patient told us “Marlene really genuinely cares and listens and gives the best advice”.}

^{“The Service Coordination team were reported to be efficient, supportive, knowledgeable and helpful and received very high praise in general. Thank you so much team, we appreciate you”}

^{“The Service Coordination team were reported to be efficient, supportive, knowledgeable and helpful and received very high praise in general. Thank you so much team, we appreciate you”}

^{“The Service Coordination team were reported to be efficient, supportive, knowledgeable and helpful and received very high praise in general. Thank you so much team, we appreciate you”}

^{“Krishna gave excellent medical care over the festive period when, despite extra pressure with appointments and minor illnesses and the normal admin work, she was able to pick up gave outstanding care to patients”}

^{“for all your help sending out the gift vouchers and also just for all your help and hard work this year too”}

^{“I’d like to thank Jen for helping send out the vouchers. Alongside this she had to juggle all of this with her own tasks, so was a great effort from her”}

^{“Mary has been good at dealing with patients problems quickly and efficiently and showing person-centred-Values”}

^{“Cheryl has been good at dealing with patients problems quickly and efficiently and showing person-centred-Values”}

^{“Jane went over and above to ensure patients that required urgent care were contacted planned”}

^{“Thank you to Rachel for working late and going above and beyond to make sure all new staff are paid on time, this is a huge payroll for Rachel and she’s been amazing”}

^{“Thank you for the Care you have for our patients and going above and beyond”}

^{“Thank you for the Care you have for our patients and for always being person centred.”}

^{“Candice stepped in to support patients when her manager was on leave, Candice demonstrated her natural leadership to find solutions swiftly being guided”}

^{“for being ambitious and going above and beyond in supporting a tender”}

^{“for being ambitious and going above and beyond in supporting a tender”}

^{“The Research team have exemplified the skills and resilience which characterises the NHS and primary care”}

^{“The Research team have exemplified the skills and resilience which characterises the NHS and primary care”}

^{“Andrew put together an excellent submission for this year’s HSJ awards. He was really able to work with colleagues to shine a light on PCS and the innovative work done across the team”}

^{“Kerrie is providing an amazing service to patients and going over and above to ensure all their queries are resolved. Well done, Kerrie for person centred and open values.”}

^{“The Research team have exemplified the skills and resilience which characterises the NHS and primary care”}

^{“The Research team have exemplified the skills and resilience which characterises the NHS and primary care”}

^{“For being a true professional, stepping up, going above and beyond to help patients”}

^{“Zena worked tirelessly and with a smile to help improve patient experience using the Enhanced Access Appointments”}

^{“For always sending over accurate invoices & a pleasure to process. She really is fantastic at her job.”}

^{“For being unbelievably ambitious in what they have managed to deliver from day one in Enhanced Access, with ongoing challenges”}

^{“Thank you for being person-centred”}

^{“For being a true professional, stepping up, going above and beyond to help patients”}

^{“Rebecca is always very supportive and goes the extra mile to help develop my knowledge and skills. She is a fantastic manager and I have learnt (and will continue to learn!) so much from her”}

^{“Angie always thinks outside the box, she goes above and beyond to achieve the best working environment for her colleagues”}

^{“For being unbelievably ambitious in what they have managed to deliver from day one in Enhanced Access, with ongoing challenges”}

^{“Candice stepped up in the absence of her manager to ensure, everyone knew what they were doing, and made sure the patients services were maintained”}

^{“Rachel goes above & beyond to ensure things are sorted. Nothing is ever too much for her. She is very approachable and such a great asset to the PCS team”}

^{“Katrina is so fantastic at her job & I couldn’t wish for a better colleague to work alongside”}

^{“Holly volunteered & came to Mulberry to help get things ready for the CQC inspection, even though the service is in another directorate”}

^{“Cara volunteered & came to Mulberry to help get things ready for the CQC inspection, even though the service is in another directorate”}

^{“Tracey is always efficient & emails are so humorous. She really does brighten my day”}

^{“Charlotte has picked up supporting sending out the Enhanced Access contracts to PCNs when this is not an area Charlotte has worked in before and has worked so efficiently”}

^{“Alison was nominated for being a great manager, acting in a timely manner, caring about her staff, and for being very approachable and always going above and beyond to help where she can.”}

^{“Debbie has gone above and beyond in chasing up and ensuring successful enrolment in an external course.”}

^{“Thank you for being so proactive, flexible and patient over the last few weeks”}

^{“Thank you For being professional and really caring about other staff members and their well being”}

^{“Thank you for stepping up these recent few weeks and being amazing”}

^{“Thank you for all the support you gave me for my Professional development”}

^{“Thank you for all your hard work and being person-centred and open”}

^{“Thank you for being so proactive, flexible and patient over the last few weeks”}

^{“Kev has helped to implement new software and helped to improve it too, thank you”}

^{“Thank you for all the support you gave me for my Professional development”}

^{“Thank you for all the support you gave me for my Professional development”}

^{“Michele has gone above and beyond and been very attentive.”}

^{“Riff has gone above and beyond and been very attentive.”}

^{“Ian was nominated for being open and all his hard work.”}

^{“Debbie was nominated for all her hard work and being person-centred”}

^{“Naima is an absolute asset to the PCAS team we are very thankful we are to have her.”}

^{“Charlotte was nominated for all her hard work and being ambitious”}

^{“Jen is always willing to go that extra mile to provide support”}

^{“Alicia went over and above her usual remit to support a colleague in the wider primary care team”}

^{“Emma is always supportive and encouraging. She also keeps the team positive through busier times. She is a pleasure to work with and learn from”}

^{Nicola is the glue that holds our practices together in such stressful times when we are under constant pressure. Nicola is very supportive and always makes time to help the team and goes the extra mile. Thank you, we appreciate everything you do for us}

^{Jen is always helpful, polite and easy to get on with. She is always happy to help and offer advice if I have a HR related questions. Jen is an asset not only to PCS but her work ethic is second to none.}

^{Rachel has been ambitious in the improvements that she has made to our payroll processes.}

^{Jen made my first day back at PCS so welcoming and has already supported me with a million questions}

^{Ian Richards was nominated for his dedication and hard work.}

^{Emma and Kath were nominated for their great work around a public health emergency at a Clover site.}

^{Thank you for being open, and resilient, and for being patient with NHS IT systems! We’re looking forward to growing our research team together, and reaching our CANAssess recruitment target.}

^{The WorkingWin partnership is delivering huge patient benefits and that’s been largely down to your drive, trouble-shooting and thinking outside the box.}

^{Whenever I ask for her help, Angie responds without hesitation, and makes my day run much more smoothly than it would have otherwise.}

^{Katrina has adopted several new working practices with great professionalism and have adapted well to the new working practices remotely.}

^{Rachel has adopted several new working practices with great professionalism and have adapted well to the new working practices remotely.}

^{Abban Received a lovely compliment from a patient and we were told Abban is not only a credit to his profession but also to us.}

^{Broulaye has adopted several new working practices with great professionalism and have adapted well to the new working practices remotely.}

^{Ellie has adopted several new working practices with great professionalism and have adapted well to the new working practices remotely.}

^{Debora has adopted several new working practices with great professionalism and have adapted well to the new working practices remotely.}

^{For single handed, running the surgery, dealing with huge staff absences and being patient centred}

^{This week Jan has been contacting patients who have unfortunately received a positive COVID test to recruit them to a national study into new treatments. Thanks to Jan we have recruited two more patients this week.}

^{The Comms team do so much in the background to enable PCS teams engage with our staff, shareholders and patients. It has been lovely to see some really positive feedback from practices in recent months about our communications, and that is all because of the ambition from this team to make sure we always think about how we share information}

_{You have been person centred in solving a complex issue and have gone above and beyond to get to the bottom of the issue and even though it didn’t directly impact you. You then took the time to solve the problem for the staff member involved. Thank you.}

_{You have been person centred in solving a complex issue and have gone above and beyond to get to the bottom of the issue and even though it didn’t directly impact you. You then took the time to solve the problem for the staff member involved. Thank you.}

_{You have been person centred in solving a complex issue and have gone above and beyond to get to the bottom of the issue and even though it didn’t directly impact you. You then took the time to solve the problem for the staff member involved. Thank you.}

^{Kath has supported one of our most vulnerable patient groups across the Clover Group by organising the District Nurses to administer Covid and Flu vaccinations to housebound patients. Kath liaised with the District Nursing Team, organised rota’s and staff, telephoned patients to book appointments, as well as coordinate vaccine stocks. This resulted in Clover patients being in the first tranche of patients in Sheffield to be vaccinated in this way.}

^{I would like to thank Zee for all the hard work he has put into the new Power BI reports. The services, all rely so heavily on the data Zee generates, to understand how we are performing and how we can improve, but the level of detail in the most react update is staggering. Thank you Zee}

_{I’ve received glowing feedback that Alastair leads by example in terms of making sure that we take a person centred approach with our staff. He demonstrates through his own conduct the importance of inclusivity, sensitivity and support for individuals regardless of background. In doing so he exemplifies a culture that we should all be aspiring to for the PCS, one in which diversity is celebrated.}

_{The running of the PCS vaccination centre which ends today – has been a great part of the Sheffield effort to enable us to get COVID under control. All those who participated deserve a thank you but we would never have done it without the selfless commitment of the ops managers who gave their time and sacrificed weekends to run the clinics.}

_{The running of the PCS vaccination centre which ends today – has been a great part of the Sheffield effort to enable us to get COVID under control. All those who participated deserve a thank you but we would never have done it without the selfless commitment of the ops managers who gave their time and sacrificed weekends to run the clinics.}

_{Over the past 6 months, Lynsey has truly gone above and beyond in terms of her duties and responsibilities to offer a huge amount of knowledge, expertise and support into the Primary & Community Mental Health Transformation agenda. All of this was on top of her day job and existing commitments. Lynsey met a programme transitioning into a service structure, but it needed help and support on its journey.}

_{The running of the PCS vaccination centre which ends today – has been a great part of the Sheffield effort to enable us to get COVID under control. All those who participated deserve a thank you but we would never have done it without the selfless commitment of the ops managers who gave their time and sacrificed weekends to run the clinics.}

_{The running of the PCS vaccination centre which ends today – has been a great part of the Sheffield effort to enable us to get COVID under control. All those who participated deserve a thank you but we would never have done it without the selfless commitment of the ops managers who gave their time and sacrificed weekends to run the clinics.}

_{The running of the PCS vaccination centre which ends today – has been a great part of the Sheffield effort to enable us to get COVID under control. All those who participated deserve a thank you but we would never have done it without the selfless commitment of the ops managers who gave their time and sacrificed weekends to run the clinics.}

_{He has repeatedly helped designed patient and staff questionnaires, to enable services to gather ideas, feedback and support for service changes and developments. He has really helped us, to get feedback from our patients during Covid}.

^{Thanks to Alastair, without whom little of what we have all achieved together would have been possible. Even in challenging times he never lost his drive and enthusiasm and we each owe him a great deal. We wish him every success in his new role within the Sevenhills network.}

_{You cheer up my morning every day we are in the office together. A smile ‘good morning’ and offer of a cup of tea really cheers up these dreary autumn days. Thank you for making the quiet office seem a much more friendly place.}

_{Gloria has worked overtime recently to help cover clinics when we have had sickness absence within the Sexual Health team. This has meant that patient’s appointments weren’t cancelled and helped minimise service disruption.}

_{Ruth has worked overtime recently to help cover clinics when we have had sickness absence within the Sexual Health team. This has meant that patient’s appointments weren’t cancelled and helped minimise service disruption.}

_{You are an absolute superstar, and have gone above and beyond to help the rest of the HR team whilst we have had holidays – I don’t know what we would have done without you. You are always there to help a manager and offering to do more when we are bogged down with other jobs. Thank you for working so hard every day.}

_{Mishell joined at the start of the pandemic so settling was difficult and there was a lot to learn whilst making the transition from secondary to primary care. She’s done this admirably showing tenacity, resilience, ambition and innovation}

_{Lindsay has supported me a lot in the last few months and I would like to thank her for all her support throughout everything}.

_{For being empowering and supporting the team to strive for excellence whilst being in a supportive learning environment}.

_{The payroll, finance and HR team must have been under a huge amount of pressure, but they have never complained and have gone out of their way to help ensure everyone gets paid correctly, whilst working, no doubt, additional hours.}

_{The payroll, finance and HR team must have been under a huge amount of pressure, but they have never complained and have gone out of their way to help ensure everyone gets paid correctly, whilst working, no doubt, additional hours.}

_{The payroll, finance and HR team must have been under a huge amount of pressure, but they have never complained and have gone out of their way to help ensure everyone gets paid correctly, whilst working, no doubt, additional hours.}

_{The payroll, finance and HR team must have been under a huge amount of pressure, but they have never complained and have gone out of their way to help ensure everyone gets paid correctly, whilst working, no doubt, additional hours.}

_{The payroll, finance and HR team must have been under a huge amount of pressure, but they have never complained and have gone out of their way to help ensure everyone gets paid correctly, whilst working, no doubt, additional hours.}

_{Lisa and Alison have been amazing at being open to new ideas, have seamlessly transitioned to support PCAS services outside their comfort zone, have quickly learnt new skills and took on board training provided.}

_{Lisa and Alison have been amazing at being open to new ideas, have seamlessly transitioned to support PCAS services outside their comfort zone, have quickly learnt new skills and took on board training provided}.

_{Hannah has supported me so much since I took on this role. There have been times I’ve thought I’m unable to do some of the tasks required and she has spent her valuable time showing/explaining what to do.}

_{Thank you for supporting me as much as you have in my first 3 months with PCS. I have come out of these 3 months having more confidence in myself and our team, which is largely down to both of you.}

_{The biggest positive improvement for patients I’ve seen in 15 years}.

_{Kath has done a fantastic job covering Heeley Green Surgery, whilst I have been away on bereavement leave.}

_{The person-centred conduct of Tracey Dyson went above and beyond.}

_{Rif showed tremendous compassion and was forward thinking towards a patient who recently collapsed in surgery. She acted in a very caring and compassionate manner whilst waiting for the paramedics to arrive.}

_{The team were asked to support the CCG walk in vaccine event. When demand for the walk-in services outstripped capacity, they stepped up to ensure patients were not turned away, quickly redesigning their own service model to allow for walk ins.}

_{Nicola is an amazing person. She always has time for each member of the team and nothing is ever too much trouble. She is excellent in crisis and always remains cool, calm and collected. We would be lost without her!}

_{Claire has always been supportive, lending an ear and standing up for staff as well as keeping the best interest of patients at heart.}

_{Naima has been looking for new ways to make our service co-ordinator roles more efficient. She has been open in her suggestions and made some key changes.}

_{Alicia has recently dealt with multiple changes to her usual work, on each occasion she has communicated this out well and ensured we always have the right people at the right time to operate our sessions.}

_{Sue has responded well during the pandemic to never ending requests for orders and despite being knee-deep in her own work also took the time to respond in a timely way.}

_{A patient was unwilling to go to hospital in an ambulance in case they took her eight week old baby from her, she also had children at school. Daniella, arranged child care for the children and booked a taxi to take the lady to hospital instead.

Daniella went above and beyond for the patient.}

_{Angela been such a invaluable help when I started in my new job at Mulberry in March. Her support and friendliness has been so useful to me and I believe that she deserves a really big thank you.}

Dr Park showed real flexibility and dedication to patient care during some considerable staffing challenges to ensure the practice could remain open for patients to access services. This flexibility and team approach was hugely appreciated by both staff and patients.

Dr Agarwal showed a real dedication to patient care and pulled the team together when staffing was really challenged to ensure that the practice could remain open for patients to access services. This person centred approach was hugely appreciated by both staff and patients.

Candice went above and beyond on the 31st of December while we were short staffed. She supported reception staff and the clinical team in the most amazing way and “kept the ship afloat” making it possible for Mulberry to operate and function smoothly continuing to offer care to our patients.

You are a talented and determined person and PCS is very lucky to have you working with us; able to mobilise services, find solutions to problems, think innovatively about future ways of working and opportunities.

Thank you Alicia we have heard a lot from colleagues about just how incredible you have been. The time and dedication that you put into supporting everyone to keep things going is enormously appreciated.

Thank you for everything you have done both in the workplace and volunteering to support your Clover/Sevenhills colleagues in vaccination. It was particularly lovely to see your person centred values coming out in your care and support for colleagues, working hard yourself to ensure they had protected downtime to recover.

Thank you for everything you have done. The time and dedication that you put into supporting everyone to keep things going is enormously appreciated.

Yvonne has been incredible, particularly in relation to the work around managing the Darnall Health Centre pressures and challenges

Thank you for everything you have done in your new (or not so new now) role when things have been so pressured. We’ve heard a lot from colleagues about just how incredible you have been.

Thank you for everything you have done, generally of course but in particular over the last few weeks when things have been so pressured.

Thank you Debra the time and dedication that you put into supporting everyone to keep things going is enormously appreciated.

Thank you for everything you have done, generally but in particular over the last few weeks when things have been so pressured.

Always thinking about everyone else and making sure they feel valued and supported! And going way above and beyond to make sure we achieve all we need to. You have been amazing!

Your colleagues tell us just how incredible you have been, particularly in relation to the work around managing the Darnall Health Centre pressures and challenges.

Mel has been especially supportive of wider colleagues looking for opportunities to support them and manage services to ensure we are prioritising the right areas for patient access and care, managing our resources as a collective.

You are unrelenting in your commitment and dedication and the way you approach things is with an enthusiasm and passion that I fear is often lost in healthcare, and yet so so critical to delivering high quality care and experience to both patients and staff.