Hear from people who have used the Sheffield Primary and Community Mental Health Service. 

All names have been changed to protect privacy. 

Steve’s Story 

Steve had been taking anti-psychotic and anti-depressant medication for years. While the medication helped, it left Steve feeling “zombified” and caused weight gain. Steve wanted to reduce medication while staying mentally well. 

Over five months, Steve worked with a pharmacist and occupational therapist to gradually reduce medication and increase activities. There were some side effects at first, but these settled. Steve began attending planned activities, made new connections, and improved physical health. 

Steve’s feedback: 
“I can trust health care professionals again. I still have crises, but I’m better able to manage them. My confidence has increased.” 

Kiara’s Story 

In her sixties, Kiara faced chronic pain, memory issues from a past head injury, and bipolar disorder. Recent changes left her feeling distressed and worried about the future. 

For seven months, Kiara worked weekly with a mental health practitioner to understand her history, learn practical memory skills, and build strategies for managing distress. This helped her feel more in control and confident about coping in the future. 

Andy’s Story 

Andy worked with our occupational therapist, John, in 2024. He shared his experience in this short video:

What Patients Say 

• “I’ve been through mental health services for years and nothing’s ever made much change apart from this. This is the best one. I feel hopeful now.” 

• “It was good to be listened to for a long period of time. I was given useful techniques and coping exercises.” 

• “CBT helped me understand my condition and gave me tools to change my thoughts and behaviours. I strongly recommend it.” 

Feedback from GP Teams 

• “You hit the ground running from the start; very helpful to have you physically present in the surgery.” 

• “The service has really helped our more complex patients feel supported and listened to.” 

• “Excellent service—managed to complete most of our SMI patients, including those who wouldn’t normally engage.” 

• “Health coaches went above and beyond to contact patients and prevent wasted appointments.” 

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We’d love to hear about your experience – good or bad. 
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